This Privacy Policy outlines how find-a-helper.com (referred to as the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase on the Site.
**1. Collecting Personal Information**
When you visit the Site, we gather information about your device, interactions with the Site, and details needed to process your purchases. Additionally, if you contact us for customer support, we may collect additional information. “Personal Information” refers to any data uniquely identifying an individual. The following lists the Personal Information we collect and the reasons behind it:
**Device information**
– Examples: web browser version, IP address, time zone, cookie details, viewed sites or products, search terms, and interaction with the Site.
– Purpose: to optimize Site performance and conduct analytics for usage improvement.
– Source: Automatically collected through cookies, log files, web beacons, tags, or pixels.
– Disclosure: Shared with our processors WordPress, WooCommerce, Stripe, our delivery and fulfillment partner, and accounting and finance partners.
**Order information & Customer Support information**
– Examples: name, billing and shipping addresses, payment details (handled by third-party payment provider), email address, and phone number.
– Purpose: to fulfill contracts, process payments, arrange shipping, communicate with you, and provide order-related information or advertising based on your preferences.
– Source: Collected directly from you.
– Disclosure: Shared with processors WordPress, WooCommerce, Stripe, our delivery and fulfillment partner, and accounting and finance partners.
**2. Minors**
The Site is not intended for individuals under 21 years old, and we do not knowingly collect Personal Information from children. If you believe your child provided us with Personal Information, please contact us for deletion.
**3. Sharing Personal Information**
We share Personal Information with service providers to deliver services and fulfil contracts, as outlined above. Additionally:
– We may share Personal Information to comply with laws, respond to legal requests, or protect our rights.
**4. Behavioural Advertising**
We use Personal Information for targeted advertisements or marketing communications. For example:
– We employ Google Analytics and Facebook Pixel.
– You can opt-out through Facebook (https://www.facebook.com/settings/?tab=ads) and Google (https://www.google.com/settings/ads/anonymous).
– You may also opt-out through the Digital Advertising Alliance’s portal (http://optout.aboutads.info/).
**5. Using Personal Information**
We use Personal Information to provide services, including processing payments and keeping you informed about new products, services, and offers.
**6. Lawful Basis**
For EEA residents under GDPR, we process personal information based on:
– Consent
– Contract performance
– Legal obligations
– Vital interests protection
– Public interest tasks
– Legitimate interests that don’t override fundamental rights and freedoms.
**7. Retention**
We retain your Personal Information for our records unless you request erasure.
**8. Cookies**
Cookies enhance your browsing experience by remembering actions and preferences. We use functional, performance, advertising, and social media cookies. You can control and manage cookies through browser settings, but note that this may affect your user experience.
**9. Do Not Track**
We do not alter data practices based on “Do Not Track” signals.
**10. Changes**
This Privacy Policy may be updated to reflect operational, legal, or regulatory changes.
**11. Contact**
For further information, questions, or complaints about our privacy practices, contact us at post@find-a-helper.com.
